cd45 Privacy Policy

cd45 is a trusted online gaming and betting platform serving players in Bangladesh. We believe that protecting your personal information is a fundamental right. That is why we use industry-standard SSL encryption and modern security measures to keep your data safe.

This privacy policy explains how cd45 collects your personal information, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties. Your rights regarding your information and how to exercise them are also discussed here in detail.

What Information We Collect

When you register and use services on the cd45 platform, we may collect the following types of information.

1.1 Personal Identity Information

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Current address
• Username and password (stored in encrypted form)

1.2 Financial Information

• bKash, Nagad, Rocket or Upay mobile banking number
• Bank account details (where applicable)
• Deposit and withdrawal history

We never store your full bank card number or CVV. All financial transactions are processed through secure and encrypted channels.

1.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Login time, session data and cookie data
• Activity logs on the platform

1.4 Gaming Activity Information

• Play history and betting records
• Bonus usage details
• Win and loss history

How We Collect Information

cd45 collects your information through the following methods:

• Direct collection: Information you provide directly during registration, identity verification, and when contacting customer support.
• Automatic collection: Information collected automatically through cookies, web beacons and similar technologies when you visit our platform.
• Third-party verification services: Information received from approved third-party services for identity verification and fraud prevention.
• Payment processors: Confirmation information received from payment gateway providers to complete financial transactions.

Purpose of Using Your Information

cd45 uses your personal information for the following purposes:

3.1 Account Management

We use your information to create, manage and secure your account. This includes login verification, password recovery and ensuring account security.

3.2 Identity and Age Verification

We ensure that our platform is used only by those aged 21 or above. Identity verification is an important process to ensure legal compliance.

3.3 Financial Transaction Processing

We use financial information to process deposits and withdrawals, prevent fraud and comply with anti-money laundering regulations.

3.4 Customer Support

We use your information to resolve your issues and provide effective assistance through our 24/7 live chat support.

3.5 Responsible Gaming Monitoring

We monitor your gaming activity so we can identify early signs of problematic gambling behaviour and offer support in time.

3.6 Technical Development and Security

Information is used to improve platform performance, address cybersecurity threats and enhance the overall user experience.

Disclosure and Sharing of Information

cd45 may share your information with third parties in certain circumstances. These cases are described below:

• Service provider partners: Approved providers for payment processing, identity verification and technical support — they may use the information only for contracted purposes.
• Legal obligations: Information may be provided to authorities as part of a court order, government directive or legal process.
• Fraud and money laundering prevention: When cooperation with regulatory bodies is required to prevent financial crime.
• Business transfer: In the event of a merger or acquisition — your information will remain protected under this policy and you will be notified in advance.

Your information is not disclosed to third parties for any reason other than the circumstances listed above. Each third-party partner is contractually bound to uphold cd45's privacy standards.

Data Security Measures

cd45 follows the highest industry standards to protect your information. Our security framework works in the following ways:

• SSL encryption: All communication between our platform and your device is protected by 256-bit SSL encryption.
• Data encryption: Sensitive information stored in our systems is kept in encrypted form.
• Access controls: Only authorised staff have access to specific data, and every access is logged.
• Two-factor authentication: A two-layer authentication system for account security.
• Regular security audits: Our systems undergo regular security testing.
• Firewall and IDS: Advanced firewalls and intrusion detection systems to prevent unauthorised access and cyber attacks.

Please note that no method of transmitting information over the internet is completely secure. We make every effort to ensure maximum protection, but in the event of a data breach we will notify you as quickly as possible and take the necessary steps.

Cookies and Tracking Technology

The cd45 website uses cookies and similar technologies to improve your experience.

6.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform — maintaining login sessions, security verification and so on.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To analyse site usage patterns and improve the service.

6.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling certain essential cookies may affect some key functions of the platform.

Data Retention Period

How long cd45 retains your information depends on the type of data and legal requirements:

• Account information: For as long as your account is active and, after closure, for a defined period as required by law.
• Financial transaction records: For the period required under anti-money laundering regulations and tax law.
• Gaming history: While your account is active and, where needed for dispute resolution, after that as well.
• Technical logs: Typically 90 days to one year — may be longer if required for security investigations.

Once the retention period ends, we securely and irreversibly delete or anonymise your information.

Your Rights Over Your Information

As a cd45 user you have the following rights:

8.1 Right to Access

You have the right to see what information we hold about you and to receive a copy of it.

8.2 Right to Correction

You have the right to request correction of any inaccurate information we hold about you.

8.3 Right to Deletion

In certain circumstances you may request deletion of your personal information. However, some information may be required to be retained for legal or regulatory reasons.

8.4 Right to Restrict Processing

In certain circumstances you have the right to request that processing of your information be restricted.

8.5 Right to Object

You have the right to object to your information being used for specific purposes.

8.6 How to Exercise Your Rights

To exercise any of the above rights, contact our privacy team at: [email protected] — we will aim to respond within 30 business days.

Protection of Minors

cd45 strictly provides services only to those aged 21 or above. We do not knowingly collect information from minors. If we become aware that a person has created an account without meeting the age requirement, we will immediately close that account and delete all information collected.

If you become aware that a minor has registered on our platform, please notify us immediately.

Third-Party Links and Services

If the cd45 platform contains links to external websites and you visit them, those sites' own privacy policies will apply. cd45 has no control over and is not responsible for how those sites collect and use information.

Payment service providers such as bKash, Nagad, Rocket and Upay follow their own privacy policies. For financial transactions, we recommend reading the relevant payment provider's privacy policy as well.

Policy Changes

cd45 reserves the right to update this privacy policy at any time. For significant changes we will notify you in the following ways:

• Publishing a prominent notice on the website
• Sending a notification to your registered email
• Requesting acceptance of the updated policy at login

If you continue to use the platform after changes are made, you will be considered to have agreed to the updated policy. Always check the "Last Updated" date shown at the top of this page.

Contact Us

If you have any questions, concerns or requests about this privacy policy, please get in touch with us:

• Privacy contact: [email protected]
• General support: [email protected]
• Live chat: 24/7 support available in Bengali

We take all privacy-related requests seriously and aim to respond as quickly as possible.