Frequently Asked Questions
cd45 FAQ — All Answers in One Place
From opening an account to withdrawing money via bKash — find detailed answers to all your questions about cd45 right here.
cd45 has created this FAQ page with the convenience of Bangladesh players in mind. Here you will find detailed answers on account registration, deposits and withdrawals via bKash and Nagad, cricket betting and slot games, bonus terms and conditions, and responsible gaming. If you can't find your question here, our 24/7 English live chat support is always by your side.
Account and Registration
Questions about joining cd45 and managing your account
To open an account at cd45, you need to provide an active mobile number, a password, and your date of birth. The registration process is fully available in English and takes just a few minutes. Important: cd45 is only for people aged 21 and above. Each person may hold only one account.
cd45 may require identity verification before processing a withdrawal request. You will need to upload a clear photo of your National ID (NID) or passport along with a selfie. Once verification is complete, a confirmation message will be sent by email or live chat. The process is generally completed quickly on business days.
Click the "Forgot password?" option on the cd45 login page. Enter your registered mobile number and use the OTP you receive to create a new password. If you run into any trouble, you can reach out to 24/7 live chat support in English. It is safest not to share sensitive information with anyone.
No, according to cd45 rules each person may hold only one account. If multiple accounts are created, the platform reserves the right to close all of them and forfeit the balances. Family members may play on separate accounts from separate devices, but the same number or payment method may not be shared.
cd45's mobile-friendly website works great on any smartphone browser — no separate app download is needed. Open cd45 in Chrome or Safari on any Android or iOS device and add a shortcut to your home screen for an experience just like an app.
Deposits and Withdrawals
Questions about bKash, Nagad, Rocket, and bank transactions
Deposits from bKash to a cd45 account are usually instant — the balance is credited right after the transaction is successful. The minimum deposit amount is ৳100. cd45 does not charge any extra fees. When making a bKash payment, use cd45's designated merchant number and keep the reference number saved.
The process for Nagad or Rocket is the same — go to the cd45 cashier page, select Nagad or Rocket, enter the amount, and follow the instructions provided. Upay and bank transfer are also fully supported. The minimum deposit amount is ৳100 for all methods.
Withdrawals from cd45 are generally completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳500. Having KYC verification done before your first withdrawal will speed up the process. Bank transfers may experience a slight delay at night or on bank holidays.
cd45 itself does not charge any withdrawal fees. However, bKash, Nagad, or your bank may apply their own transaction charges — this is entirely governed by the mobile banking operator's own policy. Using bKash or Nagad is recommended for the most convenient experience.
First, save the transaction ID (TrxID) from bKash or Nagad. The balance normally updates within a few minutes. If it has not updated after 15 minutes, contact cd45's 24/7 live chat with that TrxID. The support team will resolve the issue promptly.
Games and How to Play
Questions about cricket betting, slots, live casino, and fair play
At cd45 you can bet on BPL (Bangladesh Premier League) as well as T20 World Cup, IPL, and international cricket. Go to the sports betting section, select a match, choose a market (win/loss, toss, highest runs, etc.), and enter your bet amount. A live betting option is also available where you can place bets while the match is in progress.
RTP (Return to Player) is a game's long-term average payout rate — it is calculated as an average over millions of spins and does not predict the outcome of any single session. cd45's games use a verifiable RNG (Random Number Generator), so every spin is completely independent and not influenced by previous results.
Aviator is a crash game by Spribe. As a plane takes off, the multiplier keeps increasing — you win if you cash out before the plane crashes. Deciding when to cash out is the core strategy. To play Aviator at cd45, go to the sports and crash games section.
Yes, cd45's live casino runs on high-quality streaming technology from Evolution Gaming and Ezugi, which works equally well on mobile. Make sure you have a stable internet connection (4G or Wi-Fi) for the best experience. Chrome or Safari browser gives the best performance.
cd45 offers various fishing games from JILI including Mega Fishing, All-star Fishing, and Bombing Fishing. You shoot fish on the screen with a gun to earn points — bigger fish give bigger rewards. Different bullet levels and special weapons are available. If it's your first time, it's a good idea to start with small bets.
Bonuses and Promotions
Questions about the welcome bonus, wagering conditions, and VIP program
New members receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. Example: deposit ৳5,000 and you get a ৳6,000 bonus, making your total balance ৳11,000. To claim the bonus, activate it from the promotions page at the time of your first deposit after opening your account.
A wagering requirement is the condition specifying how much you need to bet before you can withdraw a bonus. cd45's welcome bonus has a wagering requirement of 15 times (15x). This means if you receive a ৳6,000 bonus, you need to complete ৳90,000 worth of bets before you can withdraw. Wagering contribution may vary by game — please read the full terms and conditions.
cd45's VIP program has 4 levels — Bronze, Silver, Gold, and Platinum. You move up automatically through regular play. Weekly cashback benefits are: Bronze 0.2%, Silver 0.5%, Gold 0.8%, Platinum up to 1.0%. Higher levels also come with priority support and exclusive offers.
Generally, bonus balance can be used on most slots and casino games. Some games or game categories may have restrictions on bonus use. Wagering contribution for bonuses may differ in live casino or sports betting. For specific details, read cd45's promotion terms and conditions or ask in live chat.
Cashback is automatically credited to your account at a set rate on your weekly losses, according to your VIP level. It is usually paid at a set time after the week ends. Check the promotions page or contact the support team for the exact dates and conditions related to cashback.
Safety and Responsible Gaming
Questions about security, age limits, self-exclusion, and support
cd45 uses SSL encryption technology to keep all your information secure. Passwords are stored in encrypted form and cd45 staff cannot view them. Financial transactions are completed through secure channels. Your information is not shared with third parties — please read the full privacy policy for details.
cd45 is only for individuals aged 21 and above. Age is verified at registration and you may be asked to show an ID if requested. Keeping minors away from gaming is our primary responsibility. Parents should enable parental controls on shared family devices.
If you feel gaming is getting out of control, you can activate an account break or self-exclusion for a set period from cd45's responsible gaming section. You can also make the request via live chat. During self-exclusion, no promotional messages will be sent and you will not be able to log in to your account.
Yes, cd45 prioritizes responsible gaming. You can set daily, weekly, or monthly deposit limits. These limits take effect immediately once set, but increasing them may require waiting through a cooling-off period. To set limits, check your account settings or get help via live chat.
cd45's support team is available 24 hours a day, 7 days a week. For the fastest assistance, use the live chat button on the website — you usually get a response within a few minutes. You can also contact by email: [email protected]. There is no phone or WhatsApp number.
If you feel gaming is affecting your personal life, family, or financial situation, please seek help. cd45's responsible gaming page has information on self-help resources. We believe entertainment should always stay within the boundaries of enjoyment.
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7 on live chat to answer all your questions.